Our client is a leading chartered accounting firm in the USA. In their endeavor to reduce operational costs, they partnered with us to enhance accuracy, data security, and client satisfaction. This case study covers the details of our collaboration with the client and the solution we were able to deliver to them.
Challenges Faced
As a chartered accounting firm maintaining a flawless operation is your biggest goal. The key challenges that were hampering our clients’ operations include:
- Availability of the right mix of resources to manage critical deadlines
- Challenges with current bookkeeping and account processing
- A massive backlog of bank reconciliations.
- Delayed monthly financial statements
- Delayed turnaround time (TAT)
- Quality issues in current processes
Our Approach
We worked closely with our clients to understand their precise business asks and tailor a solution accordingly. Upon closely understanding their requirement, we were able to customize a solution to meet their business ask. The highlights of our solution included:
- A dedicated workforce for efficiently managing the client accounting and bookkeeping processes
- A custom-designed quality checklist to standardize processes and workflows
- Speedy clearance of bank reconciliations backlog and ongoing weekly bank reconciliations
- Close collaboration with the client to reduce TAT and meet deadlines
Key Benefits
With our customized solution, our client was able to achieve remarkable outcomes in the form of:
- Reduced Cost: The client reduced operational costs by as much as 40%.
- Enhanced Accuracy: Using automation in our solution, we reduced errors hampering the overall accuracy of financial records and reporting.
- Efficient Resource Allocation: Automation also enabled us to allocate resources strategically and focus on value-added tasks.
- Enhanced Client Satisfaction: With operational costs coming down by 40%, we were able to achieve higher client satisfaction throughout our collaboration with them.
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